FAQ

FAQ

Common questions before purchase. Please check each product page for item-specific details.

Packaging & shipping

Can people tell what is inside?

We use packaging that makes the contents difficult to identify from the outside.

Can I track the shipment?

We prioritize shipping methods with tracking where available.

Returns

Can I return an opened item?

No. For hygiene reasons, opened or used items cannot be returned for customer preference reasons.

Age limit

This store is intended for customers aged 18 or older.

Contact
Email: support@mioruna.com
If you have already ordered, please include your order number.

Last updated: May 31, 2026